Friday, May 30, 2014

Bath & Body Works | Return Policy

May 30, 2014

Your wondering what is the return policy at Bath and Body Works, and did it change.  Here are some notes to help you along.

What is considered an even exchange?
  • An even exchange is the return of one item and the purchase of a like product. The products must be the same brand, size and form.  For example, Signature Collection Body Lotion for a Signature Collection Body Lotion or a 3 wick candle for a 3 wick candle.  Even exchange does NOT mean like for like price point.
What if I received a Body Lotion for a gift and I want to return it for a Body Cream.  Is that an even exchange?
  • No. If we return a Body Lotion without the receipt and the Sa is not able to lookup our transaction it will processed as a non-receipted return of a Body Lotion and the LOWEST selling price shown on the register. That return amount may then be applied towards the purchase of the Body Cream at the current selling price that is also displayed on the register. We are then required to pay any difference in price.
What if we purchased a Body Lotion in a new scent and after trying it at home we decide we don't care for it and we want our favorite, familiar body lotion. We paid cash but can't find the receipt...
  • This is an exchange of a like item, brand-size and form...so they will return the body lotion we don't want for the lowest price on the register and then price override the body lotion we do want to match the lowest selling price of the item we are returning.
What if we want to return a 3 wick candle we already burned but we want a different scent and we don't have our receipt and the transaction can't be found?
  • This is an exchange of a like item, brand-size and form...so they will return the 3 wick candle we don't want for the lowest price on the register and then price override the new 3 wick candle we do want to match the lowest selling price of the item we are returning.
What if we wanted to bring back an Anti-bacterial Foaming Hand Soap in exchange for a new Foaming Hand Soap?
  • This is an exchange of a like item, brand-size and form...so they will return the Anti-Bacterial Foaming Hand Soap we don't want for the lowest price on the register and then price override the new Foaming Hand Soap we do want to match the lowest selling price of the item we are returning.
What if your husband went and bought you an Aromatherapy Body Lotion and you really don't care for the product and you really want your favorite Signature Body Lotion.  You don't have the receipt to check out the transaction so what happens now?
  • This is not an exchange of an like item so the Aromatherapy Body Lotion will be returned at the current price on the register and then that amount can be applied to the current selling price of the new Signature Body Lotion.  If there is a price difference, you would need to pay that, or in the case it is more, you would get a refund of that difference.
What if your returning the new Signature Collection Endless Weekend Lotion without a receipt and the lowest selling price was not the current promo price of Buy 3 get 3 free.  Will they override the price?
  • No. They are to trust the price at the register. Sometimes the lowest selling prices do not update at the same time store promos do.
What if your returning an Aromatherapy Body Lotion without your receipt and one day last week it was on a promo of "one day only" price. If It rings up full price, will the price be over-ridden to the one day only price as the lowest price?
  • No. They are to trust the price at the register.

Bath and Body Works is one of the only companies I know of that has a 100% Happiness Guarantee on their products.  And it would seem to me the easiest thing regarding exchanges, returns and gift giving to is ALWAYS keep your receipt to avoid any confusion at the register. 

I think some have become so accustomed to just grabbing what they no longer want and returning it without a receipt  that we have made it more difficult for them to continue the 100% Happiness Guarantee without adding a few tweaks here and there.

I hope this helps explain things....
Happy Shopping!

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