Bath & Body Works | Climbing Out Of The Upside Down - With Pricing That Was Just Right

After running errands this morning, I made a quick trip to the mall (fifth trip of the week) to grab the Pumpkin Clove candle I wanted and to return the Stranger Things candles.

The manager greeted me when I came in, as she always does, and after grabbing the two candles, a Vampire Blood Body Wash, and a Ghoul Friend Single Wick Candle her and I had a talk at the cash-wrap where we discussed the events of the day before with an apology from her.  

I shared exactly what happened without holding anything back, which she knew since she heard my CS call. If an price adjustment could not be done by that sales associate, simply offering me a return/repurchase choice without the nonsense...and attitude, and ignoring me when I was speaking by walking into the back room to make a call would have gone a long way in making me happy, and keeping the sale. 

Price Adjustments:

These weren't:

• An Email Exclusive Offer
• A Limited Time Sale
• A Flash Sale 
  
• An Under 48 Hours Sale
• Candle Day Event Pricing

Original Receipt was Presented Within 14 Days (was only 7 Days)

Even the new reason given that the candles in question were available online but not in store didn't fit the 100% happiness guarantee.  

When you tell customers they can grab something and if it comes on sale soon, they can get it price adjusted, to make the sale, and then don't follow through...people will not be happy.

Trust is everything.  Making a customer-centered connection also goes far in selling "luxury items" we treat ourselves to, without dealing with fake sales tactics.   They are as transparent as the glass the candle wax sits in. 

I did leave with my two Stranger Things Candles...priced, just right.

Bath & Body Works | Today's Candle (Drama) Sale - $12.95

Good Luck if you are trying to get an adjustment on your Stranger Things $19.95 with no coupon candles purchase from last Thursday.

I loaded up a bag in store this morning with the sale candles and wandered the floor looking for the others I wanted...this being only the second time I would be buying a candle in store in some time....  Mask wearing .... can't smell things.... don't really need any more candles....but Fall....and my love of a brand.....  you get it. 

Last Thursday I purchased two of the Stranger Things Candles.  Still not burned...and honestly, I can't remember how they smell.

I had the receipt for those two in my wallet and showed it to the cashier in store who asked for assistance in doing a price adjustment.

She in turn called over the lead. 

Now these candles are on sale on line. Also on the marketing I shared yesterday.   It's wax in a jar...I mean you don't pop the lid off and in turn magic happens and you end up in the Upside Down World.  Wait.... I take that back...YOU DO.

A few points:

• Don't lie to me, and others and say, yes you can get things price adjusted when the sale happens, just to make your day
  
• Don't lie about me and say, No, I NEVER told her to come shop Halloween Sneak Peek Friday BOPIS available
  

I may be old...but I remember everything.   And honestly....why lie.  But okay... you do you...and you did...and now, I do me.

You refused my adjustment....and I couldn't return and re-buy them while I was there??   Hell, gas is free and this was the fourth trip to the store this week buying Halloween.   You said it was the rules...no prior or future sales can be adjusted.  Good To Know.  You said you called the manager in the back and she said she told me no on Monday.  Monday we did not know if Stranger Things Candles would be on sale.

I put my bag full of candles back and left. 

And I will be enjoying my $15 e-card on something fun.

And the candles could have been returned and repurchased (as per cs).  I don't look for or expect to get special treatment when I shop this brand.  I know my place as a customer...and I am reminded of it on days like today over $14.

 

Last Weeks Sales - $10 off Candle sale was more than 48 hours

Bath & Body Works | Sales Info: 7/25 - 8/4

 

New Fall Pocketbac Holder Coming Soon

Dog Paw with hearts

Bath & Body Works | New Halloween 2024 Gazebo

Bath & Body Works | New Halloween 2024 Gazebo

Bath & Body Works | If You Want To Really P**S People Off...Mess With Their Coupons

Earlier today, the news of a Bath and Body Works coupon policy change came out and ever since...customers of this brand have been voicing their reactions on social media.   And their reactions are not happy ones.

The change will begin July 29th 2024 with the release of the Fall 1 floor set: any coupon discount will apply to a purchase value up to $250 only.  (photo confirmation below)

So why that dollar amount?  And why now?  At first I thought, well, they don't want to discount the outrageously high priced Halloween Luminary currently retail priced at $275.

But then I thought about all of the Candle Lovers who hit shopping candle days as if it is an Olympic sport.  My purchases can add up in the hundreds with all that I buy in any month...but never all at once with candle purchases.  And what about other big shopping times ---Holiday Floor Sets, and Semi-Annual Sale shopping?

I asked---what about using more than one coupon at checkout; breaking up the items into different purchases, to ensure all items get a discount.  I was told that the "one coupon per customer, per day" will be enforced.  

Will it really happen "everywhere" that enforcement....when stores aren't making the necessary daily sales requirements and the managers will allow more than one sale/coupon per customer?  Possibly.

So with a cap on discounts now at $250, are they trying to push those die-hard candle buyers over to Goose Creek?  Do they believe their customers will stay loyal to this brand after this change? 

Yes, any company can change their terms of service at any time to suit their needs and they don't owe anyone an explanation why.  

Just as any consumer can decide for themselves what brands value their loyalty...without caps on discounts.

I will be paying attention to social media over the next few weeks to see how this change impacts buyers... reflected in their social media statements.  I bet I won't be the only one watching...

 

 

Bath & Body Works | Halloween 2024 / Fall 2024 In Store

Bath & Body Works |  Halloween 2024 / Fall 2024 In Store

 

 

Bath & Body Works | Halloween Haunted House Luminary In Store July 2024

Bath & Body Works | Halloween Haunted House Luminary In Store July 2024

My third visit to the store today!  So much to see that I keep missing.  The Haunted House Luminary is LARGE...not $275 large for me...but for anyone who is a collector of these...it's pretty nice.  I will be going back tomorrow....again....for the candle sale as there are a few I want --- Those Fall Stroll Candles with the little houses on the label.  So more blurry photos of candles to look forward to~ haha.