On Tuesday, April 26th, a customer service worker revealed on social media that Bath and Body Works will be changing up their Customer Service department.
The Sitel Group, a privately owned contact center that provides numerous services such as customer service processes for large companies, will now be supporting Bath and Body Works Customer Service Department off-site as B&BW will no longer have its customer service done internally.
They were told in the first meeting that their wage would stay the same, but their benefits will be redone. They can't qualify for benefits for a few months. Their existing PTO time will not be allowed to be used as the conversion happens and will be paid out to them after the transition. They can begin to accrue PTO time after 6 months but it will take some time before they can actually start using any. They will lose their Bath and Body Works discount.
Understandably devastating to all. Not only because you will now be working for a different company and life as you knew it has changed, but losing health benefits for a few months until you can get signed up on something new...while we still have serious health issues happening...it is terrible. I am sorry to know they are all going to go through this.
How this will affect the customers experience for this brand? I could not say now but I am curious and hope we will continue to have the exceptional service we have known to have from this brand.
We will find out after May 23rd. They are offering jobs to those who do the job now...so was this a way to save money after they became independent? And why now?
All questions we may never have answers for...