Your wondering what is the return policy at Bath and Body Works, and did it change. Here are some notes to help you along.
What is considered an even exchange?
- An even exchange is the return of one item and the purchase of a like product. The products must be the same brand, size and form. For example, Signature Collection Body Lotion for a Signature Collection Body Lotion or a 3 wick candle for a 3 wick candle. Even exchange does NOT mean like for like price point.
- No. If we return a Body Lotion without the receipt and the Sa is not able to lookup our transaction it will processed as a non-receipted return of a Body Lotion and the LOWEST selling price shown on the register. That return amount may then be applied towards the purchase of the Body Cream at the current selling price that is also displayed on the register. We are then required to pay any difference in price.
- This is an exchange of a like item, brand-size and form...so they will return the body lotion we don't want for the lowest price on the register and then price override the body lotion we do want to match the lowest selling price of the item we are returning.
- This is an exchange of a like item, brand-size and form...so they will return the 3 wick candle we don't want for the lowest price on the register and then price override the new 3 wick candle we do want to match the lowest selling price of the item we are returning.
- This is an exchange of a like item, brand-size and form...so they will return the Anti-Bacterial Foaming Hand Soap we don't want for the lowest price on the register and then price override the new Foaming Hand Soap we do want to match the lowest selling price of the item we are returning.
- This is not an exchange of an like item so the Aromatherapy Body Lotion will be returned at the current price on the register and then that amount can be applied to the current selling price of the new Signature Body Lotion. If there is a price difference, you would need to pay that, or in the case it is more, you would get a refund of that difference.
- No. They are to trust the price at the register. Sometimes the lowest selling prices do not update at the same time store promos do.
- No. They are to trust the price at the register.
Bath and Body Works is one of the only companies I know of that has a 100% Happiness Guarantee on their products. And it would seem to me the easiest thing regarding exchanges, returns and gift giving to is ALWAYS keep your receipt to avoid any confusion at the register.
I think some have become so accustomed to just grabbing what they no longer want and returning it without a receipt that we have made it more difficult for them to continue the 100% Happiness Guarantee without adding a few tweaks here and there.
I hope this helps explain things....
Happy Shopping!